At Alegria Shoes Shop, we want you to be as comfortable with your purchase as you are in our footwear. We stand behind the quality of our products and offer a straightforward returns and exchanges process for your convenience.

Quick Summary:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Refund Method: Original payment method
  • Refund Timeframe: 5-10 business days after we receive your return

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery
  • Item is unworn, unwashed, and in its original condition
  • Original packaging and tags are intact
  • Proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Compression Socks (due to intimate nature of the product)
  • Footbeds/Insoles (for hygiene reasons)
  • Any items that show signs of wear or damage not related to manufacturing defects
  • Products purchased from unauthorized retailers

Return & Exchange Process

1
Submit Your Request

Within 15 days of receiving your order, contact us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

2
Wait for Approval

We’ll review your request and typically respond within 1-2 business days with authorization and return instructions.

3
Package Your Items

Securely package the items in their original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.

4
Ship Your Return

Ship your return to our address using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost returns.

Return Address:
Alegria Shoes Shop
631 North Eastern Boulevard
Montgomery, US 36117

Return Request Template

Use this template when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Alegria Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name, Size, Color] Reason for Return: [Please specify – Size issue, style preference, defect, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide instructions for completing this process.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Refunds

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Original shipping fees are non-refundable (unless the return is due to our error)
  • You are responsible for return shipping costs unless the item is defective or we sent the wrong product

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchanged item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Defective or Incorrect Items

If you receive a defective item or the wrong product:

  • Contact us within 7 days of delivery
  • We’ll provide a prepaid shipping label for returns
  • We’ll expedite your replacement or refund

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us:

📧 Email: [email protected]
📬 Mail: Alegria Shoes Shop, 631 North Eastern Boulevard, Montgomery, US 36117

We’re here to help you find the perfect fit from our collection of Ankle Strap, Clogs, Mary Jane, and all our comfortable styles!