Term and Conditions

Welcome to Alegria Shoes Shop! These Terms and Conditions govern your use of our website and your purchases from our store. By accessing our website and making purchases, you agree to be bound by these terms.

1. Our Customers

Alegria Shoes Shop serves customers worldwide who value comfort, quality, and style in footwear. Our target customers appreciate:

• Comfort-focused footwear designs
• Durable and practical shoe options
• Various styles including professional, casual, and specialty footwear
• Global shipping with reliable delivery options

2. Website and Store Style

Our website reflects our commitment to:

• User-friendly navigation with clear product categorization
• Transparent policies and procedures
• Professional yet approachable presentation
• Comprehensive product information

3. Product Characteristics

Alegria Shoes Shop specializes in:

• Comfort Technology: Features like rocker outsoles and specialized footbeds
• Durability: Rugged construction and easy-clean materials
• Variety: Multiple styles including clogs, sneakers, boots, sandals, and professional footwear
• Specialty Items: Compression socks, water-resistant options, and various strap designs

4. User Obligations and Responsibilities

Account Information

You are responsible for:

• Providing accurate and complete personal information
• Maintaining the confidentiality of your account credentials
• Updating your information as needed for order processing
• Notifying us immediately of any unauthorized account activity

Order Accuracy

You must:

• Verify all order details before submission
• Ensure shipping address is correct and complete
• Provide valid contact information for order updates

Prohibited Activities

You agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Use automated tools to extract website data
• Make fraudulent purchases or use stolen payment methods

5. Products and Services Description

Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of products purchased
• Discontinue products without notice
• Correct pricing errors that may occur

Product Information

We strive for accuracy in:

• Product descriptions and specifications
• Pricing information
• Availability status

However, we cannot guarantee that product descriptions or other content are entirely error-free.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Compression socks (due to intimate nature)
• Footbeds and insoles (for hygiene reasons)
• Items showing signs of wear or damage not related to manufacturing

6. Order and Payment Terms

Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders are processed the next business day
• You will receive email confirmation of your order

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Tracking included with all shipments

Free Shipping

• Available for orders of $50 or more
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Tracking available with EMS service

Shipping Restrictions: We ship worldwide, except some Asian countries and remote areas. Delivery times may vary based on location and customs processing.

Pricing and Taxes

• All prices are in US Dollars unless otherwise specified
• Customers are responsible for any customs duties, taxes, or fees imposed by their country
• We reserve the right to adjust prices due to market conditions or supplier changes

7. Returns and Refunds

Return Policy

• Return Period: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original condition
• Packaging: Original packaging and all tags must be intact
• Proof of Purchase: Order number or receipt required

Return Process

1. Submit your return request via email to [email protected] within 15 days
2. Wait for approval and return instructions (1-2 business days)
3. Package items securely in original packaging with all tags attached
4. Ship using a trackable method to our return address

Refunds

• Refunds processed within 3-5 business days after receiving and inspecting returned items
• Refunds issued to original payment method
• Original shipping fees are non-refundable (unless due to our error)
• Customers are responsible for return shipping costs unless item is defective or incorrect

Exchanges

• Replacement items shipped once we receive your return
• Price differences will be invoiced or refunded as appropriate
• Subject to product availability

8. Intellectual Property

Copyright

All content on this website, including:

• Text, graphics, and logos
• Product designs and images
• Website layout and design

are the property of Alegria Shoes Shop or our content suppliers and are protected by international copyright laws.

Trademarks

“Alegria” and associated logos are trademarks of Alegria Shoes Shop. You may not use these marks without our written permission.

Limited License

We grant you a limited, revocable license to:

• Access and use our website for personal shopping purposes
• Make purchases through our online store

9. Limitation of Liability

General Limitation

Alegria Shoes Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from use or inability to use our products

Product Liability

Our total liability for any claim related to product defects is limited to the purchase price of the product.

Force Majeure

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including:

• Natural disasters
• Government actions
• Supply chain disruptions
• Technical failures

10. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy (available on our website) explains how we:

• Collect and use your personal information
• Protect your data security
• Comply with applicable data protection laws

11. Governing Law and Dispute Resolution

• These terms are governed by the laws of the United States
• Disputes will be resolved through good faith negotiations
• If resolution cannot be reached, disputes may be submitted to binding arbitration

12. Changes to Terms

We reserve the right to:

• Modify these Terms and Conditions at any time
• Notify users of significant changes via email or website notice
• Make updated terms effective immediately upon posting

13. Contact Information

Thank you for choosing Alegria Shoes Shop. We appreciate your business and are committed to providing you with quality footwear and excellent service.